Emergencies
Local Ambulance Services
In an emergency, go to your nearest hospital. If necessary, request assistance from the local ambulance service.
Emergency service telephone numbers for any country (police, fire, ambulance) can be found on the https://www.smartraveller.gov.au/ website. Just search for the country you’re in, then look for the “Local Emergency Contacts” section.
Emergency Assistance
If your Safe Meridian Policy* provides Emergency Assistance benefits supported by nib Assist (previously named QBE Assist) you can contact them on the numbers below. Remember nib Assist does not replace local ambulance services.
| Calling From | Telephone | Notes |
| Singapore | 800 616 1051 | toll-free |
| Indonesia | 001 8036 1683 | toll-free |
| Hong Kong | 800 933 877 | toll-free |
| All other countries | +61 2 8294 8491 |
If you can’t use a toll-free number…
If a toll-free number is not working for you, call nib Assist using the numbers below. You can also email them, but keep in mind a phone call may result in a faster response.
- Tel: +61 2 8294 8491
- Email: travel-assist@nib.com.au
* Safe Meridian administers policies for various Insurers in different countries. Check your Member Handbook for details of any emergency assistance benefit.