Emergencies

Local Ambulance Services

In an emergency, go to your nearest hospital.  If necessary, request assistance from the local ambulance service.

CountryLocal Emergency ServicesNotes
Australia000 Ambulance/Fire/Police
CambodiaView the Govt. Info Page
China120 Ambulance
119 Fire
110 Police
Traffic Policy 122
Hong Kong999 Ambulance/Fire/Police
Indonesia118 Ambulance
113 Fire
110 or 112 Police
SMS Police 1717
Tourist Police (0361) 754 599 / (0361) 224 111
Papua New GuineaView the Govt. Info Page
Singapore995 Ambulance / Fire
999 Police
Traffic Police: 6547 0000
Vietnam115 Ambulance
114 Fire
113 Police

Emergency Assistance

If your Safe Meridian Policy* provides Emergency Assistance benefits supported by nib Assist (previously named QBE Assist) you can contact them as follows:

Calling FromTelephoneNotes
Singapore+65 6477 1112
Indonesia+62 21 5790 2311Callers within Jakarta should dial 5790 2311
Callers outside of Jakarta should dial 021 5790 2311
Hong Kong+852 2253 3688

Emergency Assistance Numbers when traveling

If calling from within any of the following countries, the following local numbers for nib Assist are also available:

CountryNumber
Austria0800 291 702
Canada1800 665 3870
China North10800 611 0133
China South10800 361 0151
France0800 90 5097
Greece00800 6112 6195
Hong Kong800 933 877
Ireland1800 552 636
Israel180 945 6589
Japan00531 616 441
Malaysia1800 900 428
Netherlands08000 226 742
New Zealand0800 441 678
Singapore800 6161 051
Spain900 996 167
Switzerland0800 838 533
Thailand001 800 611 2885
UK0800 899 813
USA1800 765 8631

If you can’t use a toll-free number…

If you can’t use a toll-free number, you can contact nib Assist directly. Keep in mind a phone call may result in a faster response than an email.

* Safe Meridian administers policies for various Insurers in different countries.  Check your Member Guide for details.